Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel in Charlotte, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown landmark. This entry-level role offers comprehensive training and career advancement opportunities in a dynamic environment. If you thrive in fast-paced settings and possess a warm, service-oriented mindset, we want you on our team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain accurate shift reports and documentation
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Ability to multitask in high-pressure situations
- Professional appearance and positive attitude
- Flexible availability including nights/weekends
- Valid North Carolina driver's license (if required for errands)