Job Description
Join the vibrant hospitality scene in Nashville as a Front Desk Agent at the prestigious Grand Hotel Nashville! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No experience necessary – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Music City's premier hotel. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservations and billing
- Manage incoming calls and inquiries with professionalism and warmth
- Assist with guest requests, including room changes, local recommendations, and issue resolution
- Process payments, maintain cash handling procedures, and balance daily transactions
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize hotel management software (training provided) for daily operations
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent (no college degree required)
- Zero hospitality experience necessary – we train all new hires!
- Strong communication and interpersonal skills with a friendly demeanor
- Ability to multitask in a fast-paced environment with composure
- Basic computer literacy and willingness to learn new systems
- Problem-solving mindset and proactive approach to guest needs
- Availability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and commitment to teamwork