Job Description
Join our award-winning team at Grand Hotel Detroit as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the heart of downtown Detroit. This is your gateway to a thriving hospitality career with competitive pay, comprehensive training, and opportunities for growth within our luxury hotel chain. Enjoy a vibrant work environment where your smile and dedication will shine!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations and room assignments with precision and efficiency
- Address guest inquiries and resolve complaints promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold hotel standards for cleanliness, safety, and brand consistency
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn hotel software
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Valid work authorization in the United States
- Must pass background check and drug screening