Job Description
Join our dynamic hospitality team in Baltimore as a Front Desk Agent and experience the rewards of weekly pay and flexible shift work! We're seeking a customer-focused professional to deliver exceptional guest experiences while managing front desk operations. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Maryland's cultural hub. Perfect for individuals seeking reliable income with consistent schedules.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Process payments, manage billing discrepancies, and maintain financial records
- Address guest concerns promptly and coordinate with housekeeping/maintenance teams
- Operate switchboard and communicate effectively with internal/external stakeholders
- Maintain lobby cleanliness and ensure professional appearance of public areas
- Generate daily reports and assist with administrative tasks as assigned
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or front desk operations
- Proficiency with reservation systems (e.g., Opera, Amadeus) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong attention to detail and multi-tasking abilities
- Basic math skills for financial transactions and reporting
- Valid Maryland driver's license (if required for property errands)