Job Description
Join our award-winning luxury hotel in the heart of New York City! We're seeking passionate hospitality professionals to elevate our guest experience. As part of our elite team, you'll work in a dynamic environment where attention to detail and exceptional service are paramount. Enjoy competitive benefits, career development opportunities, and the chance to be part of New York's most prestigious hospitality destination.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Manage front desk operations including check-ins, check-outs, and room assignments
- Handle guest inquiries, complaints, and requests with professionalism
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Maintain accurate records and utilize property management systems efficiently
- Upsell hotel amenities and services to enhance guest experience
- Ensure strict adherence to safety and security protocols
Qualifications
- Minimum 2 years of luxury hotel or high-end hospitality experience
- Proven track record in guest satisfaction and conflict resolution
- Strong knowledge of hotel operations and reservation systems
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages a plus
- Proficient in Microsoft Office and hotel management software