Job Description
Urgent Hiring: Join our award-winning hospitality team! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our iconic Philadelphia property. If you thrive in fast-paced environments and have a flair for customer service, this is your moment to shine. Enjoy competitive pay, benefits, and career growth in the heart of the City of Brotherly Love.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, billing inquiries, and room assignments
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Maintain a pristine front desk area
Qualifications
- 1+ years hospitality/reception experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Pennsylvania hospitality license (or obtain within 30 days)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Philadelphia tourism landscape
- High school diploma or equivalent