Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Sacramento, CA! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury hotel. Enjoy weekly pay, competitive benefits, and opportunities for advancement in a vibrant hospitality environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) for daily operations
- Handle guest complaints with professionalism and discretion
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency with PMS systems (Opera, Delphi, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid California driver's license (if required for errands)