Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Manhattan! We're seeking dynamic professionals to deliver exceptional guest experiences while enjoying weekly pay and flexible shift schedules. This is your opportunity to thrive in a fast-paced luxury environment with competitive compensation and career growth potential.
Responsibilities
- Check in/out guests efficiently with warm hospitality and accuracy
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support daily front desk operations during assigned shifts
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid New York State driver's license preferred
- Fluency in English; multilingual skills a plus