Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant tech hub. Immediate openings available – start your hospitality career today!
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments using PMS systems
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Strong communication and problem-solving skills
- Proficiency with reservation software (Opera, etc.)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- High school diploma or equivalent
- Valid CA driver's license (if required for errands)
- Multilingual abilities (Spanish/Chinese preferred)