Job Description
Join our award-winning team at Grand Bay Hotel Tampa as a Full-Time Front Desk Agent! We're seeking a passionate hospitality professional to create unforgettable guest experiences in the heart of downtown Tampa. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of Florida's most dynamic cities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Tampa area attractions and services
- Valid Florida driver's license (if required for local errands)