Job Description
Join our award-winning luxury hotel in the heart of Raleigh and become the first point of contact for our distinguished guests. We seek a charismatic Front Desk Agent to deliver exceptional hospitality experiences while managing seamless check-in/check-out processes, resolving guest inquiries with finesse, and maintaining operational excellence. If you thrive in fast-paced environments and take pride in creating memorable moments, this role is your gateway to a thriving hospitality career in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and VIP guest requests
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and F&B teams
- Utilize property management systems (Opera/PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid NC driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays