Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Harbor Hotel Baltimore! We're seeking enthusiastic, customer-focused individuals to be the first point of contact for our guests. No prior experience required—just your passion for hospitality and dedication to excellence. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic downtown location. Perfect for career changers or recent graduates looking to enter the hospitality industry!
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Operate hotel management systems and point-of-sale terminals
- Maintain accurate records of guest communications and preferences
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and comfort with learning new systems
- Ability to work flexible shifts including nights/weekends/holidays
- Positive attitude and willingness to learn on the job
- Valid work authorization in the United States