Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service in our vibrant downtown Portland location. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in Oregon's thriving tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accuracy
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and maintain financial transaction records
- Act as local tourism ambassador with comprehensive destination knowledge
- Utilize hotel management systems to optimize occupancy and revenue
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Cloudbeds)
- Ability to multitask in high-pressure environments
- Valid Oregon driver's license with clean record (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Portland attractions and transportation