Job Description
Join our award-winning luxury hotel in the heart of downtown Louisville! We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our busiest overnight hours. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture in one of Kentucky's most dynamic cities.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Coordinate housekeeping services for overnight room turnovers
- Handle reservation modifications and billing discrepancies
- Process night audit reports and financial transactions
- Maintain accurate guest records in property management systems
- Collaborate with security team for property safety protocols
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Strong problem-solving and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Marriott PMS)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred