Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage check-in/out processes, handle reservations, and deliver exceptional service to international and domestic travelers. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Raleigh's vibrant hospitality scene.
Responsibilities
- Manage seamless guest check-in/out processes using Opera property management system
- Process reservations, modifications, and payments accurately
- Respond to guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and valet services
- Upsell premium rooms, amenities, and local attractions
- Maintain detailed records of guest preferences and feedback
- Handle emergency situations following hotel protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license
- Basic knowledge of Raleigh attractions and transportation
- Fluent English; bilingual (Spanish) strongly preferred