Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of San Jose! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This immediate hire opportunity offers competitive compensation, career growth, and a vibrant work environment. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries. Enjoy comprehensive benefits including health insurance, paid time off, and hotel discounts. Ready to launch your hospitality career? Apply today!
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle reservations and modify bookings using PMS software
- Resolve guest inquiries and complaints with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain accurate records of guest preferences and feedback
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if required for local errands)
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; bilingual Spanish highly valued