Job Description
Join our award-winning hospitality team at Grand Mesa Hotel & Resort! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in Mesa's premier destination. This part-time role offers flexible scheduling, competitive pay, and growth opportunities in the heart of Arizona's vibrant tourism scene. Be the first point of contact for travelers seeking exceptional service and local expertise.
Responsibilities
- Manage check-in/check-out procedures with speed and accuracy
- Handle guest inquiries and resolve issues promptly
- Process reservations and room assignments
- Maintain detailed guest preference records
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing discrepancies
- Execute upselling for room upgrades and amenities
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera a plus)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Flexible availability including nights/weekends
- Valid Arizona driver's license (if required for errands)