Job Description
Join The Liberty Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic individuals to manage check-in/out processes, handle reservations, and deliver exceptional customer service. This entry-level position offers flexible shift work including evenings, weekends, and holidays – perfect for students or career changers seeking hospitality experience. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our premium hotel chain.
Responsibilities
- Manage seamless guest check-in/out procedures using hotel management systems
- Process reservations, modifications, and payment transactions accurately
- Address guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for room readiness
- Operate switchboard and manage communications (calls, messages)
- Uphold brand standards through meticulous attention to detail
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred (not required)
- Proficient with basic computer systems and reservation software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Strong attention to detail and multitasking ability
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening