Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation in the heart of Manhattan. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of the world's premier hospitality destinations. If you're passionate about service excellence and thrive in dynamic environments, apply now to become the welcoming face of our iconic property.
Responsibilities
- Seamlessly check guests in/out using hotel management systems
- Resolve guest inquiries and complaints with professionalism
- Coordinate concierge services and local recommendations
- Process payments and manage billing discrepancies
- Maintain accurate guest records and reservation data
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for premium room categories
Qualifications
- 2+ years hotel front desk experience
- Proficiency in Opera/Fidelio PMS systems
- Exceptional communication and conflict resolution skills
- Valid New York State hospitality certification
- Flexible availability including nights/weekends
- Fluency in English; Spanish/French preferred
- Ability to multitask in high-pressure situations