Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy a supportive work environment, competitive compensation, and opportunities for career growth within our luxury hotel chain.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matchingEmployee discounts on hotel stays and dining
- Flexible scheduling options
- Clear advancement pathways
Responsibilities
- Deliver warm, personalized check-in/check-out experiences to all guests
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve complaints promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold strict security protocols for guest safety and property protection
Qualifications
- High school diploma or equivalent required
- No prior hotel experience necessary – we train the right candidates!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays