Job Description
Join Miami’s premier luxury waterfront destination as a Front Desk Agent at the Grand Miami Beach Hotel. We’re seeking energetic professionals who thrive in fast-paced environments to deliver exceptional guest experiences across our 24/7 operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities within our award-winning hospitality group. Work where the vibrant energy of South Beach meets world-class service excellence.
Responsibilities
- Seamlessly manage guest check-in/check-out procedures using Opera property management system
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Process payments, manage cash handling, and maintain accurate folio records
- Coordinate with housekeeping, maintenance, and valet teams for flawless operations
- Execute upselling strategies for premium rooms, dining, and spa services
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in hotel front desk or guest services role
- Proficiency with property management systems (Opera, Delphi) and MS Office
- Exceptional communication skills in English; Spanish fluency highly desirable
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills and attention to detail
- Valid Florida driver’s license with clean driving record
- Ability to stand for extended periods and lift up to 25 lbs