Job Description
Join our award-winning hospitality team at Grand Plaza Hotel San Jose! We're seeking a dynamic Full-Time Shift Manager to oversee daily hotel operations during evening/night shifts. This high-impact role combines leadership excellence with guest experience perfection in California's premier tech hub. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a luxury environment.
As a cornerstone of our 24/7 guest satisfaction strategy, you'll drive operational excellence while mentoring staff. Our state-of-the-art downtown location offers vibrant energy and professional growth in San Jose's thriving hospitality scene. Apply now to become part of an industry-leading team that redefines luxury service!
Responsibilities
- Oversee all front desk, housekeeping, and security operations during assigned shifts
- Manage staff scheduling, performance reviews, and training initiatives
- Handle guest complaints and VIP requests with exceptional service standards
- Ensure compliance with safety protocols, health regulations, and brand standards
- Coordinate with departments to optimize operational efficiency during peak hours
- Conduct daily inspections of guest rooms, public areas, and back-of-house facilities
- Prepare shift reports and financial reconciliations for management review
- Implement emergency procedures and crisis management protocols
Qualifications
- 3+ years hotel management experience with shift leadership background
- Proven track record in luxury or boutique hotel environments
- Advanced knowledge of PMS systems (Opera, OPERA Cloud preferred)
- Excellent problem-solving and conflict resolution abilities
- Strong financial acumen with experience in budget management
- Flexible availability for evening/night shifts, weekends, and holidays
- Valid California Food Handler and ServSafe certifications
- Bilingual English/Spanish proficiency highly desirable