Job Description
Join our award-winning team at Grand Plaza Hotel, a premier hospitality destination in downtown Indianapolis. We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences through exceptional service and attention to detail. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the luxury hospitality sector.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Coordinate with housekeeping and maintenance teams to maintain service standards
- Utilize hotel management software for accurate record-keeping and reporting
- Act as primary information resource for local attractions and services
- Maintain secure handling of guest data and payment processing
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in a fast-paced environment
- Valid Indiana hospitality certification preferred
- Strong problem-solving abilities and attention to detail
- Flexible availability including nights, weekends, and holidays