Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our flagship Nashville property. This entry-level role offers comprehensive training and growth opportunities within our luxury hotel chain. Join our award-winning team in Music City and become the face of our premium service culture.
Why Join Us? Competitive hourly rates, employee discounts, career advancement programs, and a vibrant work environment in Nashville's thriving tourism district. We invest in our people through mentorship and skill development.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Operate switchboard and handle guest communications
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficient in basic computer systems
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Tennessee hospitality license (or willingness to obtain)