Job Description
Join our dynamic team at Grand Plaza Hotel, where hospitality excellence meets vibrant city energy! We're seeking a dedicated Full-Time Hotel Front Desk Agent to deliver exceptional guest experiences during flexible shifts. This role is perfect for professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Philadelphia's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Operate property management systems and process payments accurately
- Coordinate with housekeeping and maintenance teams for optimal service delivery
- Perform nightly audits and generate operational reports
- Maintain security protocols and confidential guest information
- Train and mentor new team members on standard procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency in Opera or similar property management systems
- Attention to detail and multitasking excellence
- Valid Pennsylvania Food Handler's Certificate (or obtain within 30 days)