Job Description
Join our award-winning luxury hotel in the heart of Nashville's vibrant downtown! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's fastest-growing tourism destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping, valet, and concierge teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed knowledge of local attractions and events
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, FOSSE)
- Exceptional communication and conflict resolution abilities
- Valid Tennessee driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Basic knowledge of Nashville tourism ecosystem
- High school diploma or equivalent required