Job Description
Join our elite team at Grand Hospitality Group as a Hotel Shift Supervisor and enjoy the convenience of weekly pay! We're seeking dynamic professionals to oversee hotel operations during evening and overnight shifts in our iconic NYC location. This full-time role offers competitive compensation, rapid advancement opportunities, and the chance to work in a luxury environment where your skills are truly valued.
Why Choose Us?
- Weekly paychecks for immediate financial flexibility
- Comprehensive benefits package (health/dental/vision)
- 401(k) with generous employer match
- Tuition reimbursement program
- Exclusive employee discounts on luxury accommodations
Responsibilities
- Supervise front desk, bell staff, and housekeeping teams during assigned shifts
- Manage guest check-in/check-out procedures with precision
- Resolve guest inquiries and service issues with exceptional professionalism
- Coordinate emergency protocols and security procedures
- Train and mentor staff on hospitality standards
- Prepare shift reports and operational documentation
- Collaborate with department heads for seamless service delivery
- Ensure compliance with brand safety and quality standards
Qualifications
- Minimum 2 years hotel supervisory experience
- Strong knowledge of PMS systems (Opera/Crystal preferred)
- Excellent conflict resolution and multitasking abilities
- Flexible schedule availability (nights, weekends, holidays)
- Valid New York State Food Handler's certification
- Proficient in Microsoft Office Suite
- Ability to stand/walk for extended periods
- High school diploma or equivalent (degree preferred)