Job Description
Join our award-winning luxury hotel team in Fresno, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our newly renovated downtown property. Immediate hire positions available for motivated individuals ready to start their career in premium hospitality. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in California's Central Valley.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle reservations, inquiries, and special requests via phone/in-person
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly using service recovery techniques
- Collaborate with housekeeping, maintenance, and F&B departments
- Execute upselling opportunities for room upgrades and amenities
- Adhere to brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Valid California driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required
- Spanish fluency preferred (bilingual bonus offered)