Job Description
Join our award-winning hospitality team at the Grand Hotel Indianapolis, where exceptional service meets vibrant city energy. We're seeking charismatic Front Desk Agents to be the welcoming face of our luxury downtown property. This role offers competitive pay, flexible shift scheduling (including nights/weekends), and opportunities for career advancement in the hospitality industry.
As a Front Desk Agent, you'll create memorable guest experiences while managing all front desk operations. Our ideal candidate thrives in fast-paced environments and possesses a genuine passion for exceeding guest expectations. Full training provided!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, modifications, and availability across multiple platforms
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (PMS) for daily operations
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Strong communication and problem-solving skills
- Proficiency with PMS systems and basic Microsoft Office
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and positive demeanor
- Basic math and cash handling skills
- Ability to stand for extended periods