Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the face of our luxury hotel in Atlanta! We're seeking passionate individuals to deliver exceptional guest experiences in a dynamic, fast-paced environment. Immediate full-time positions available with competitive benefits and career growth opportunities. If you thrive in hospitality and love making guests feel welcome, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of hotel or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexibility to work nights, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude and attention to detail