Job Description
Join our award-winning team at the Omaha Grand Hotel, where exceptional hospitality meets Midwestern charm. We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests in the heart of downtown Omaha. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Omaha's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash drawers, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless guest experiences
- Act as a local resource, providing recommendations for attractions, dining, and events
- Maintain a clean, organized, and welcoming front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience required
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including nights, weekends, and holidays
- Basic knowledge of Omaha attractions and local area preferred
- High school diploma or equivalent; hospitality degree a plus