Job Description
Are you a hospitality professional with a passion for creating exceptional guest experiences? The Grand Metropolitan Hotel in Arlington, VA, is urgently seeking a dynamic Front Desk Agent to be the welcoming face of our luxury establishment. As a key member of our team, you'll handle guest check-ins, manage reservations, and resolve inquiries with finesse. Join our award-winning team where your dedication to service is rewarded with competitive compensation, growth opportunities, and a vibrant work environment. Apply now to become part of our legacy of excellence!
Responsibilities
- Provide exceptional customer service during check-in/check-out processes
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software efficiently
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hospitality or front desk experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights/weekends