Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento, where hospitality meets excellence. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the heart of California's capital city. As the first point of contact, you'll embody our luxury brand standards while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hotel environment. Perfect for detail-oriented professionals passionate about exceptional service.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and VIP guest requests
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for guest needs
- Resolve guest complaints and implement solutions proactively
- Assist with concierge services and local area recommendations
- Maintain accurate guest records and confidentiality protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Sacramento attractions and transportation
- Valid California driver's license preferred
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required