Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier luxury destination. We're urgently seeking passionate hotel staff to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic hospitality environment. Immediate positions available across front desk, housekeeping, and guest services departments. Perfect for career-driven individuals committed to excellence.
Responsibilities
- Deliver outstanding customer service to all hotel guests
- Manage check-in/check-out procedures efficiently
- Maintain pristine guest rooms and common areas
- Handle guest inquiries and resolve issues promptly
- Coordinate with other departments for seamless operations
- Adhere to all safety and sanitation protocols
- Assist with event setup and special guest requests
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer literacy and POS system knowledge
- Valid Maryland driver's license (if applicable to role)
- Ability to lift 25 lbs and stand for extended periods
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required