Job Description
Join our award-winning Cleveland hotel team with immediate openings for hospitality professionals! No experience required – we provide comprehensive training to launch your career in luxury guest services. Enjoy competitive pay, flexible scheduling, and growth opportunities while working in a dynamic environment.
As a key member of our front-of-house team, you'll create memorable experiences for guests through exceptional service. We're seeking energetic individuals with strong communication skills and a passion for hospitality. Full benefits package included after 90 days!
Responsibilities
- Deliver exceptional guest experiences during check-in/check-out processes
- Manage reservations and handle guest inquiries with professionalism
- Perform daily room status updates and coordinate housekeeping services
- Operate hotel management systems and POS terminals
- Assist with luggage handling and guest transportation needs
- Resolve guest concerns promptly and escalate issues as needed
- Maintain cleanliness and organization of public areas
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- No hospitality experience required – comprehensive training provided
- Strong verbal communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and comfort with technology
- Valid Ohio driver's license (for shuttle services)
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and problem-solving mindset
- High school diploma or equivalent preferred