Job Description
Join our award-winning team at Grand Sierra Hotel as a Front Desk Agent and become the first point of contact for our esteemed guests. We're seeking a passionate hospitality professional to deliver exceptional service while managing reservations, check-ins/outs, and guest inquiries with precision. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Fresno's vibrant hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with exceptional accuracy
- Resolve guest concerns promptly and professionally to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and information to enhance guest experiences
- Uphold brand standards and maintain a pristine front desk environment
Qualifications
- Minimum 2 years front desk or guest service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid California driver's license preferred
- Flexible availability including weekends, holidays, and overnight shifts
- Spanish fluency highly desirable