Job Description
Join the award-winning team at Omaha Grand Hospitality as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown hotel. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Omaha's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, we encourage you to apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Operate property management systems and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Act as a local resource for guests regarding attractions and services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of hotel operations and local area
- Professional appearance and positive attitude
- Valid driver's license and reliable transportation