Job Description
Join our award-winning team at Grand Hospitality Group, where exceptional service meets coastal charm. As a Front Desk Agent, you’ll be the first point of contact for our esteemed guests, creating memorable experiences in Jacksonville’s vibrant hospitality scene. We offer flexible scheduling, competitive pay, and a supportive environment that values growth and teamwork. If you’re passionate about hospitality and thrive in fast-paced settings, apply today to start your rewarding career journey!
Responsibilities
- Deliver outstanding guest service with a warm, professional demeanor
- Efficiently manage check-in/check-out processes using hotel software
- Handle reservations, inquiries, and resolve guest concerns promptly
- Collaborate with housekeeping, maintenance, and dining teams
- Maintain accurate guest records and billing information
- Uphold cleanliness and organization of the front desk area
- Assist with valet services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict-resolution skills
- Ability to multitask in a dynamic environment
- Basic math and cash-handling proficiency
- Flexible availability including weekends and holidays
- Positive attitude with a passion for hospitality excellence