Job Description
Join our award-winning hospitality team as a Front Desk Agent in the heart of Philadelphia! We're seeking dynamic individuals to deliver exceptional guest experiences at our premium downtown hotel. This part-time role offers flexible shift work including evenings, weekends, and holidays, perfect for students or professionals seeking work-life balance. Enjoy competitive pay, free parking, and opportunities for advancement in the hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments via hotel software
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and teamwork-oriented mindset
- Must be available for holiday coverage