Job Description
Join our award-winning team at Grand Bay Hospitality as a Front Desk Agent and launch your career in Miami's vibrant hospitality scene! No experience needed – we provide comprehensive training to help you thrive. As the first point of contact for our international guests, you'll create unforgettable experiences while developing valuable customer service, communication, and problem-solving skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Operate property management systems and maintain detailed guest records
- Resolve guest concerns promptly and coordinate with housekeeping/bell services
- Process payments and manage cash drawer with precise accountability
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized lobby environment at all times
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Zero hospitality experience required – we train all new hires
- Strong communication skills and friendly, approachable demeanor
- Basic computer proficiency and ability to learn new systems quickly
- Ability to multitask in a fast-paced environment calmly
- Attention to detail and commitment to accuracy in tasks
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and passion for making guests feel welcome