Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the prestigious Grandview Hotel in downtown Boston! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences during evening hours. As the first point of contact for our international clientele, you'll create memorable stays while working in a dynamic, supportive environment. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement in the heart of Beantown.
Why Work With Us?
- Comprehensive paid training program
- Health benefits and retirement plans
- Employee discounts on hotel stays
- Free parking and public transit stipend
- Recognition programs for outstanding performance
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and key issuance with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor security systems and emergency protocols
- Prepare nightly reports for management
- Maintain cleanliness and organization at the front desk
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Ability to multitask in fast-paced environments
- Flexibility to work nights, weekends, and holidays
- Professional appearance and positive attitude
- Valid Massachusetts driver's license preferred