Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to create unforgettable guest experiences. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation systems, and hotel operations. Enjoy a dynamic work environment with opportunities for career growth, competitive benefits, and the chance to be part of Atlanta's premier hospitality brand. Apply today and start your journey in the exciting world of hotel management!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests and resolve issues with exceptional service
- Operate hotel management systems (PMS) and process payments accurately
- Coordinate with housekeeping, maintenance, and security teams
- Assist with valet services and concierge duties as needed
- Uphold brand standards and maintain a clean, organized lobby area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Flexible schedule availability including nights, weekends, and holidays
- Positive attitude and willingness to learn
- Ability to stand for extended periods
- No experience required – training provided