Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group's premium Washington DC location! We're seeking enthusiastic individuals to deliver exceptional guest experiences in a fast-paced luxury environment. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Perfect for career changers or recent graduates!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage guest communications
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong customer service orientation and communication skills
- Ability to work flexible shifts including weekends/holidays
- Proficient with basic computer systems and software
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in guest transactions
- Must be authorized to work in the United States
- Willingness to learn hospitality procedures