Job Description
Join our award-winning hospitality team at Mountain View Resorts in the heart of Colorado Springs! We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional guest experiences during our most vibrant hours. This role is perfect for night owls who thrive in dynamic environments and appreciate the unique charm of Colorado's mountain city. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Colorado's most desirable destinations.
Responsibilities
- Check-in/check-out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute security protocols and monitor surveillance systems
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain detailed shift reports and incident documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Ability to work independently during overnight hours
- Basic knowledge of Colorado Springs attractions and logistics
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays