Job Description
Are you looking for a rewarding career in the hospitality industry? The Grand Hotel Fresno is seeking a charismatic and detail-oriented Front Desk Agent to join our dedicated team. We pride ourselves on exceptional guest service and offer Daily Pay options for our staff.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. If you thrive in a dynamic environment and enjoy helping people, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Handle guest inquiries, requests, and complaints with patience and professionalism to ensure a 5-star experience.
- Process payments accurately and issue receipts.
- Manage room assignments and coordinate with housekeeping teams.
- Answer multi-line phone systems and take accurate messages.
- Maintain the front desk area and lobby to ensure a clean and professional appearance.
- Assist with administrative tasks such as filing and data entry.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and property management software.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.