Job Description
Join our award-winning luxury hotel in the heart of Boston's Back Bay! The Beacon Hotel Boston is seeking a passionate Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to hospitality excellence while managing reservations, check-in/check-out processes, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, valet, and F&B teams for seamless service
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 2 years of hotel front desk experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Massachusetts Food Handler's/ServSafe certification preferred
- Strong attention to detail and multitasking abilities
- Professional appearance and Boston hospitality knowledge
- Fluency in English; Spanish proficiency a plus