Job Description
Join our award-winning team at Grand Horizon Hotel, Miami's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant hospitality environment. As the first point of contact, you'll embody our commitment to excellence while managing diverse shift schedules. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle reservations, billing inquiries, and VIP guest requests
- Manage multi-line phone system and coordinate with housekeeping/bell staff
- Resolve guest concerns with empathy and proactive problem-solving
- Maintain accurate shift reports and cash handling procedures
- Process payments and manage folio reconciliation
- Uphold brand standards through attentive service and property knowledge
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (days/evenings/nights/weekends)
- Basic accounting knowledge and cash handling experience
- Professional appearance and multilingual abilities (Spanish/Portuguese a plus)
- High school diploma or equivalent