Job Description
Join our award-winning luxury resort in Miami Beach as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences at Florida's premier coastal destination. Enjoy competitive pay, comprehensive benefits, and career advancement in a vibrant, tropical setting. If you thrive in fast-paced environments and take pride in exceptional service, apply today to become part of our dynamic team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and concierge teams seamlessly
- Utilize Opera property management system for daily operations
- Process payments and maintain accurate financial records
- Act as resort ambassador, providing local recommendations and event details
Qualifications
- Minimum 2 years luxury hotel front desk or high-end hospitality experience
- Proficiency in Opera property management system and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish preferred
- Strong problem-solving abilities with attention to detail
- Valid Florida driver's license and reliable transportation
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance with polished customer service demeanor
- High school diploma or equivalent required