Job Description
Join our award-winning hospitality team at the heart of Detroit's revitalized downtown! As a Front Desk Agent, you'll be the first point of contact for guests seeking exceptional service and memorable experiences. We offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain security protocols for guest safety and property integrity
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and organizational abilities
- Valid Michigan driver's license (if required for shuttle duties)
- Basic knowledge of Detroit attractions and local transportation
- Ability to lift 25 lbs for luggage assistance