Job Description
Join our award-winning team at Grand Luxury Hotels as we urgently seek a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of Charlotte, NC. This is your chance to be the first smile our guests see while building a career in premium hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for rapid advancement in our dynamic environment.
Responsibilities
- Manage seamless check-in/check-out processes for 150+ daily guests
- Proactively resolve guest inquiries and service requests with professionalism
- Operate PMS systems (Opera, etc.) to optimize room inventory and reservations
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain accurate financial documentation
- Uphold brand standards through premium service delivery
- Collaborate with cross-departmental teams for special events and VIP handling
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte area attractions and services
- Valid North Carolina driver's license (preferred)